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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Business Writing Skills: Correspondence, Complaints, and Compliments

  • Describe qualities of effective file notes and correspondence
  • Identify business correspondence that increases credibility with insureds and claimants
  • Compose outstanding examples of form letters that really work
  • Review common errors in grammar and spelling that harm your credibility and detract from your message

Claim Management Challenges in the 21st Century

 CPCU  FL  NC  NH  RPA  TX

  • How to motivate your staff to produce optimum results
  • Train and develop staff technically to achieve stronger results
  • Identify effective time management tips for success
  • Serving as a bridge or link between the front lines and senior management
  • Avoiding "burn-out"- keeping everyone healthy and positive

Ethics for Adjusters

 CPCU  FL  NC  NH  RPA  TX

  • Review ethical standards for fair and honest dealings by adjusters
  • Contrast adjusters' contractual and ethical obligation with insureds
  • Evaluate scenarios of good and bad ethical practices by adjusters
  • Review ethical standards for claims professionals when pursuing subrogation

Negotiations and the Art of Persuasion for Property and Casualty Claims

 CPCU  DE  FL  NC  NH  OK  RPA  TX

  • Evaluate strategies for successful negotiation
  • Describe negotiation tools available
  • Review key techniques for persuasive writing and communication with property and casualty claims
  • Explore ways to more effectively connect with customers and service providers

PLRB/LIRB Web-based Services

 CPCU  FL  RPA

  • Maximize proficiency with PLRB/LIRB web-based services, including Search, Catastrophes, Distance Learning, and the Service Provider Directory
  • Conduct accurate database research using PLRB Search tools

Working Effectively with Experts, Legal Counsel, and Independent Adjusters

 CPCU  FL  NC  NH  RPA  TX

  • Set up a system to identify and effectively work with a variety of claims experts
  • Identify the types and qualifications needed by your various experts
  • Explore cost effective ways to ensure quality legal work when using outside counsel
  • Review challenges and strategies for successfully engaging independent adjusters to assist your claim operation

Working Effectively with Experts, Legal Counsel, and Independent Adjusters

 CPCU  FL  NC  NH  RPA  TX

  • Set up a system to identify and effectively work with a variety of claims experts
  • Identify the types and qualifications needed by your various experts
  • Explore cost effective ways to ensure quality legal work when using outside counsel
  • Review challenges and strategies for successfully engaging independent adjusters to assist your claim operation

 


The PLRB Regional Adjusters Conferences are here to keep you up to date on adjusting, legal and technological developments in the insurance industry with the focus of maintaining your adjusting licenses and providing first-rate services to your customers.

By attending a PLRB Regional Adjusters Conference, you have access to top-tier claims training and education in a cost-effective and interactive educational setting. Front-line adjusters, supervisors, and managers can build upon their claim knowledge and boost their job performance. Attendees can earn up to 12 hours of state-accredited adjuster continuing education credit by attending our educational sessions.

Come network with other industry professionals and learn about new claim products and services at the Insurance Services Expo.

The Regional Adjusters Conference is the right choice for your professional growth and designed to meet your needs. You are worth it!

Register Now!


The was my first PLRB conference and I look forward to attending others.

Great learning opportunity, good way to clarify how vendors can help or what they do.

I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

Material appropriate for what we do. Variety of subject matter and choices.

The seminars very done very well and was pleased with overall experience.

 

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